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Refunds & Returns

Special Note: We are unable to offer returns or exchanges on apparel and digital products.

Z Automotive products may be returned for a refund if within 30 days of original purchase. An RMA number must be requested by contacting support, and TAZERs must be Unmarried prior to shipping the product back. It is not common, but the product may be subject to a 10% restocking fee for units that appear significantly used. A 30% restocking will be charged in the case that a returned Tazer is still Married to a vehicle. Shipping charges are not refunded. For warranty repairs or exchange (domestic), a prepaid shipping label will be emailed to you and you will not incur any shipping costs.

Z Automotive products carry a 90-day warranty against defects in materials and/or workmanship. An optional extended warranty is offered for purchase at check out, at the time of original purchase, or up to a month after the sale regardless if bought directly on this website or through an authorized retailer.

Contact support for any technical difficulties, even if long past the warranty period. Often the problem can be easily resolved. We’re always looking to help!

To start a return, you can contact us at  support@zautotech.com. 

If your return is accepted, we’ll send you a return shipping label on domestic orders, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@zautotech.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will process your refund once we’ve received and inspected your returned. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.